Welcome to the FAQ section! Here you will find a collection of the most commonly asked questions from our membership. Also posted here are will be any information that we deem helpful to enrich your use of this site. Enjoy!  
 

1. Known Technical Issues
2. Advertising Campaigns
3. "How to" information such as how to block a member or how to upload pictures.
4. Site policy and procedures.
 
Known Technical Issues
1. Comments disappearing
The quick fix to this problem is to change the number of visible comments. To do this, after you've logged in and you are on your home page, click Settings. In that screen you'll see the number of visible comments drop-down setting. Change the number and then click Submit. Your comments will reappear. You can then go back in and reset it to the number of displayed comments if you like.
   
2. Changes to pages aren't immediately seen
Sometimes your browser may cache your page. Force a refresh of your page by clicking the Refresh button or pressing F5.
   
3. Admin page is stretched and some boxes are not visible
This is caused by an error in code that you have placed in a custom box. Many MySpace code generation utilities utilize CSS which may harm the page layout that the SNAPP! engine is serving your page with. If this happens, you'll need to contact an Admin so that they can attempt to remove the bad box. Be warned, that sometimes it is necessary to remove ALL custom boxes to repair your profile.
   
4. Admin page is blank (white)
An update may have rendered your Admin page inaccessible and white. If so click this link, http://www.slfirst.com/addNetworkcaption.php, and simply click the Submit button to input a caption.
   
5. Newly uploaded profile pic is different from the image seen on friends lists, etc.
This is a very temporary condition but often causes confusion. The database will soon catch up with your new images upload as the data is replicated across site functions, usually a period of 20 minutes or so. If you do not wish to wait you can press F5 to force a refresh.
   
Advertising Campaigns
1. Banner Ads
  Administration Page banner. Displays banners on the Admin page of all members. The costs for doing this are:
  The pricing structure is currently offered in three plans:
1. $1125L / three months
2. $1875L / six months
3. $3750L / one year
  When signing up for a banner program, please have your banner sized no greater than 256 pixels wide by 512 pixels high and your SLURL ready. If you do not have a banner and require one made, please contact Jazmina Firefly and one can be made for you for a small fee.
  All ads run in a rotation script and appear completely at random. There is no set number of times that your banner will appear over that of another banner. Your banner will be programmed into the script and your SLURL tested for functionality within 24 hours of receiving approved materials. Payments are payable to  Jazmina Firefly in game.
   
  Landing Page (page just after logging in)
This banner is seen by all members and is not put into the rotation, guaranteeing that it is the only banner seen for that location. This banner will be sold in three month blocks for $4000L per quarter (three months). It supports SLURL redirection similar to the banner rotation. The dimensions for this banner are 400 pixels wide by 130 pixels high.
  If a scheduled payment is missed, a reminder email will be sent out. If no action is taken at that time to make payment, then unfortunately we will have to pull the ad from the script to be fair to all other paying participants. Sorry.
   
"How to" information
1. How do I upload pictures?
A question commonly received as this function can be somewhat confusing. From your Admin screen, click on the Photo link. In the next screen you'll have the option to create a Photo Album. This is personal preference, but many people choose to place RL pics in one album and SL pics in another. Create an album should you so choose, then click the image in the album you wish to place images into. The next screen that you see will have several options, click on Upload New Photos. Follow the prompts on uploading images and you'll be good to go. Remember, that it's best to start organizing your pictures into folders earlier rather than later.
   
2. How do I block other members?
Sometimes it is necessary for you to block unwanted visitors. You can do this in two places, in their profile screens and in their IM window. Simply go to their profile and click "Block this User". Should the member IM you and it is an unwanted IM, there is an option to "Block this User" on the IM screen. All blocking is undoable from your Setting under Managed blocked users.
   
3. How do I put music on my page?
Many members have placed music, video, Flash animations, graphics, and other items on their pages to make their pages more interesting. The simplest of which is the placement of music videos via a service called Music Jesus, www.musicjesus.com. Another method of adding music to your page is to link directly to a music file on a web server using the Media Box. The Add Your Own Media Box has special functionality over a Add A Box. In the Add Your Own Media Box you pick whether the file being chosen for use is a sound or video file, this helps SLFirst know how it will embed the file and how it will stream the file. A simple example of how this works is such. A music file called salsa.wma resides on a web server that you manage in a folder called music under a domain name called www.johndoe.com. You would put into the Add Your Own Media Box the path, http://www.johndoe.com/music/salsa.wma. That's all. SL.First will do the rest.
   
4.

How do I link an image of my business with a SLURL (Second Life URL)?
Place the image into a Add A Box and got to Insert Code. You will see html code in the box similar to this,
<img src='http://www.slFirst.com/Secondlife/john/doe-1234567890.jpg' border='0' />.

What you want to make it look like is this:

<a href='http://slurl.com/secondlife/name of region/xxx/xx/xx/' target='_blank'><img src='http://www.slFirst.com/Secondlife/john/doe-1234567890.jpg' border='0' /></a>

The "name of region" is obviously the name of your region, and the xxx/xx/xx is the coordinates of your landing point. What this does is places an anchor tag around your image that when clicked will open a new browser window with the Second Life map for teleporting to you in game location. If SL is running, the SL map window will open up asking for a teleport.

   
5. How do I delete an extended profile?
Go into the extended profile.  Then "edit personal info"  next to their name, click the delete button at the bottom of that screen.
   
6.

How do I find my SLFirst URL?
Often times you many wish to have your SLFirst URL. To find this is easy and can be done two different ways.

The first location your profile URL can be found will be just after you sign in and are on your landing page. In the upper right corner is a box called Your Stats, in that box you’ll see Your Page, click the Forward button. In the following page you will see your profile URL where you can copy and paste that information into your SL profile.

The second location where your profile URL can be found will be in your Admin screen, under Edit Personal Info, listed as Pick A Username. Here too you can cut and past your SLFirstURL into your SL profile.

We hope that you’ve had your SLFirst URL in your SL profiles already. But should you not already have it in there, this is an excellent opportunity that we hope you will take advantage of to share more of yourselves with the SL community and place your SLFirst URL into your SL profiles.

   
7. What's the difference between a Medio Box and a Box?
The media box includes streaming and embedding code for audio and video that any other kind of box will not have. So if you're playing movies or sound on your site, then this is the type of box to pick.
   
8.

What is the best way to save my images from SL to use on this site?
Second Life saves your textures in game as .bmp's to your hard drive, and it is up to you to convert that large file format to a reasonable file size for use on this site. If using a Windows machine, you can use MS Paint to save the file to a .JPG. A texture of 512x512 saved as a JPG will be the proper size to use on SLFirst There are of course other software options for performing this task, we've just named the most basic.

Got a MAC? This bit of information came to us from one of our MAC using members. These are that members words, "The easiest way to get SL pictures into RL is to use a freeware product called 'Snap 'n Drag'. Which you can get at: http://www.yellowmug.com/ Once you have it installed you just select an option of how you want to copy the image ie selection, window or frame. It captures the image, you name it, and when you drag the image off the pallet it is automatically saved as a .JPEG file... VERY EASY!!! Then you go to edit here as you would for a PC, select file and upload your image."

   
9.

How do I get to be on the Login Screen image?
This question comes up quite frequently. AV's are chosen in hopes of representing each walk of life from our membership. Images are rotated out as they become old or obsolete and dependant upon the the free time of our Admin. If you are interested in
submitting a login that you create please send them to slfirstsupport@gmail.com  Please Put Login Photo in the subject heading. Pictures must be 800 x 413 in size ,  PG in rating and Contain the words SLFirst and Express Yourself your name is optional.

 If you are interested but do not know how to edit your own photos please contact Jazmina Firefly. There is no guarantee that an AV will be used immediately or at all as the needs of creating imagery for the login screens fluctuates over time.

   
Site policy and procedures
1. Can I have nude images on my profile?
No. SLFirst is a free site that is open to the general public, to people of all walks of life and to all ages. We welcome your creativity in creating your profiles but ask that you please keep in mind that under US Federal guidelines which we are subject too, that no real life nudity be shown, nor the genitalia of your AV. For imagery of that nature to be shown, we would have to restrict the age limit of our members to over 18 and have a verifiable age function in place. This is a hassle to everyone and we have chosen not to implement one. If a violation is found, we will contact the member by email requesting that they take down the offensive material. If the request is ignored, then an Admin will remove it for you. If the material is replaced after an Admin has taken the time to ensure that your profile complies with regulations, then your profile will be deleted without a notification to you.
   
2. Harassment of Members
SLFirst will not tolerate harassment in any form. We follow up on all harassment complaints and will make our best efforts to make sure that both parties are spoken to, the event documented, and the resolution is satisfactory to all parties. If harassment continues then privileges to the use of this site will be suspended for one week. If harassment continues beyond that then account deletion will take place.
   
3. Linden Policy and Usage of Linden Logos
Second Life® and Linden Lab® are trademarks or registered trademarks of Linden Research, Inc. All rights reserved. No infringement is intended.
   
4. Malicious Accounts
It has been brought to our attention on a time or two that an account has been created for someone without their knowledge. These accounts are usually created with the intention of harming the person that they represent. The accounts in question are usually quite obvious as to their intent and usually violate site policy in a number of ways. If such an account is found, it will be deleted without a confirmation email being sent out for verification of it's authenticity.
   
 
End FAQ